The free help desk with no restrictions.

Build better customer service with a free service desk.


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User requests and incidents screenshot
 

Powerful yet clean and simple.

Everything you need to deliver a fantastic customer experience.

See our full feature list

 

Build better customer relationships.

A knowledge base can keep your customers informed and your support workload down.

User knowledge base - FAQ screenshot
Free servicedesk with no restrictions and no limitations

Unlimited everything.

There are no costs and no restrictions with Acorn Aid. You are free too add as many tickets, groups and users as you need.

Mobile friendly - Responsive design

Mobile friendly / Responsive design.

Acorn Aid is compatible across all devices and can be managed from any location.

Feature rich help desk

Feature rich.

You'll find all the features required to operate a service desk included within Acorn Aid. See a full list of features.

A complete customer service solution without any cost.

Quick Installation and Setup

Acorn Aid can be installed in a matter of minutes and can be tailored to your business needs.

Groups

Categorise tickets into groups to organise tickets and assign agents to groups to manage tickets.

Priorities

Customisable priorities can be made to allow agents and customers to select the importance of an ticket.

Search / Filter tickets

Search for tickets by multiple fields or filter tickets to focus on a bespoke criteria.

Agents

Agents are help desk members who can manage tickets. Agents can be assigned to groups to ensure the most effective ticket management.

User Registration and/or Guest Access

Enable user registration for users to be easily access all existing tickets from one page. Enable or disable guest access for users to quickly submit tickets.

Knowledge Base

A knowledge base can be enabled and articles can be added to answer frequently asked questions and avoid repeat tickets.

Social Integration

Share knowledge base articles on Facebook, Twitter, Google+ and LinkedIn.

Private Notes

Private notes can be added to a tickets diary and passed between agents without the customers seeing the note.

Canned Replies

Common replies can be saved as canned replies to save time.

Assignment

Pass tickets between groups and agents to ensure tickets are assigned to the correct groups.

Collision Detection

Avoid multiple agents working on the same ticket at the same time. Collision detection will lock the ticket to the first agent handling the ticket.

Live Chat

Add live chat to any of your web pages to instantly engage with visitors 1 to 1 and resolve enquiries quickly.

Email Integration

Submit and update tickets by email by adding IMAP/POP email accounts to Acorn Aid.

Email Notifications

Customisable email notifications to customers to suit your business requirements

Bulk Edit

Edit multiple tickets by group, priority, agent and status in one go.

Reporting

Run reports to show ticket history, tickets per group, agent summary, time spent, and source summary.

Service Level Agreements (SLAs)

Set SLAs for each group and priority to give the user an expect reply and fix time.

Complete list of all Acorn Aid features

"The customer support has been above and beyond that of any other free or low cost script I have ever used. Very fast and friendly support." by David

Customer Demo

Demo

Submit and track a support request

Email demo@acornaid.com to submit and update a support request

Demo emails are synchronised with Acorn Aid every 5 minutes.

Admin Demo

Demo

Manage support requests, search, report and adjust settings

Log in details

Username : demo-admin@acornaid.com
Password : password
* Unrestricted access

Username : demo-supervisor@acornaid.com
Password : password
* Settings restricted

Username : demo-agent@acornaid.com
Password : password
* Restricted to support request management

Live Chat Demo

Demo

Log into the admin portal to go online and chat live with an agent.

Live chat is available for any of your web pages.