Acorn Aid

Knowledge Base

Guides

How do I apply a purchased license key

Views: 1268 Helpful? 308 out of 460 Date Added: 9th Aug 16 14:23:23

How do I forward or carbon copy (cc) a ticket to a 3rd party?

Views: 1625 Helpful? 421 out of 663 Date Added: 12th Mar 15 11:46:12

How do I add live chat to a web page

Views: 2045 Helpful? 448 out of 711 Date Added: 12th Mar 15 12:01:41

How do I add agents?

Views: 1782 Helpful? 461 out of 709 Date Added: 6th Aug 14 10:03:21

How do I enable or disable the Knowledge Base?

Views: 1812 Helpful? 459 out of 713 Date Added: 6th Aug 14 10:23:55

How do I automatically assign tickets?

Views: 1431 Helpful? 359 out of 594 Date Added: 6th Aug 14 10:31:25

How do I enter an SMTP Server

Views: 1551 Helpful? 356 out of 598 Date Added: 24th Nov 14 11:18:27

How do I add Knowledge Base articles?

Views: 1403 Helpful? 379 out of 612 Date Added: 6th Aug 14 10:44:59

How do I add Knowledge Base groups

Views: 1239 Helpful? 345 out of 556 Date Added: 6th Aug 14 14:16:36

How do I submit and update tickets by email

Views: 1960 Helpful? 381 out of 606 Date Added: 8th Aug 14 17:54:34

How do I assign agents to groups

Views: 1373 Helpful? 358 out of 605 Date Added: 10th Aug 14 22:03:16

How do I edit a Knowledge Base article

Views: 1260 Helpful? 377 out of 588 Date Added: 22nd Dec 14 15:55:37

How do I track an agent’s time spent on tickets?

Views: 1129 Helpful? 313 out of 506 Date Added: 12th Mar 15 11:30:21

How do I enable file attachments

Views: 1241 Helpful? 345 out of 541 Date Added: 12th Mar 15 11:35:53

How do I edit or delete a ticket

Views: 1179 Helpful? 325 out of 531 Date Added: 12th Mar 15 11:52:43

How do I add users?

Views: 779 Helpful? 221 out of 340 Date Added: 26th Jul 16 16:46:27

Forgotten Password, Change Password?

Views: 1046 Helpful? 258 out of 407 Date Added: 26th Jul 16 17:45:26

What are Service Level Agreements?

Views: 1126 Helpful? 274 out of 418 Date Added: 27th Jul 16 12:06:10

How to I add images to a ticket or knowledge base?

Views: 1187 Helpful? 298 out of 437 Date Added: 27th Jul 16 14:33:08