Acorn Aid

Knowledge Base

Guides

How do I apply a purchased license key

Views: 1472 Helpful? 348 out of 516 Date Added: 9th Aug 16 14:23:23

How do I forward or carbon copy (cc) a ticket to a 3rd party?

Views: 1810 Helpful? 461 out of 719 Date Added: 12th Mar 15 11:46:12

How do I add live chat to a web page

Views: 2319 Helpful? 489 out of 773 Date Added: 12th Mar 15 12:01:41

How do I add agents?

Views: 1974 Helpful? 503 out of 775 Date Added: 6th Aug 14 10:03:21

How do I enable or disable the Knowledge Base?

Views: 2008 Helpful? 514 out of 786 Date Added: 6th Aug 14 10:23:55

How do I automatically assign tickets?

Views: 1533 Helpful? 390 out of 630 Date Added: 6th Aug 14 10:31:25

How do I enter an SMTP Server

Views: 1714 Helpful? 386 out of 636 Date Added: 24th Nov 14 11:18:27

How do I add Knowledge Base articles?

Views: 1514 Helpful? 415 out of 655 Date Added: 6th Aug 14 10:44:59

How do I add Knowledge Base groups

Views: 1346 Helpful? 376 out of 594 Date Added: 6th Aug 14 14:16:36

How do I submit and update tickets by email

Views: 2164 Helpful? 415 out of 651 Date Added: 8th Aug 14 17:54:34

How do I assign agents to groups

Views: 1496 Helpful? 392 out of 644 Date Added: 10th Aug 14 22:03:16

How do I edit a Knowledge Base article

Views: 1358 Helpful? 409 out of 625 Date Added: 22nd Dec 14 15:55:37

How do I track an agent’s time spent on tickets?

Views: 1222 Helpful? 341 out of 541 Date Added: 12th Mar 15 11:30:21

How do I enable file attachments

Views: 1349 Helpful? 375 out of 579 Date Added: 12th Mar 15 11:35:53

How do I edit or delete a ticket

Views: 1280 Helpful? 355 out of 570 Date Added: 12th Mar 15 11:52:43

How do I add users?

Views: 880 Helpful? 254 out of 380 Date Added: 26th Jul 16 16:46:27

Forgotten Password, Change Password?

Views: 1207 Helpful? 293 out of 459 Date Added: 26th Jul 16 17:45:26

What are Service Level Agreements?

Views: 1346 Helpful? 315 out of 486 Date Added: 27th Jul 16 12:06:10

How to I add images to a ticket or knowledge base?

Views: 1409 Helpful? 345 out of 500 Date Added: 27th Jul 16 14:33:08