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Knowledge Base

Guides

How do I apply a purchased license key

Views: 542 Helpful? 149 out of 221 Date Added: 9th Aug 16 14:23:23

How do I forward or carbon copy (cc) a ticket to a 3rd party?

Views: 929 Helpful? 260 out of 423 Date Added: 12th Mar 15 11:46:12

How do I add live chat to a web page

Views: 1214 Helpful? 282 out of 460 Date Added: 12th Mar 15 12:01:41

How do I add agents?

Views: 1117 Helpful? 313 out of 487 Date Added: 6th Aug 14 10:03:21

How do I enable or disable the Knowledge Base?

Views: 1132 Helpful? 304 out of 480 Date Added: 6th Aug 14 10:23:55

How do I automatically assign tickets?

Views: 917 Helpful? 246 out of 412 Date Added: 6th Aug 14 10:31:25

How do I enter an SMTP Server

Views: 972 Helpful? 242 out of 415 Date Added: 24th Nov 14 11:18:27

How do I add Knowledge Base articles?

Views: 905 Helpful? 253 out of 415 Date Added: 6th Aug 14 10:44:59

How do I add Knowledge Base groups

Views: 753 Helpful? 235 out of 379 Date Added: 6th Aug 14 14:16:36

How do I submit and update tickets by email

Views: 1149 Helpful? 246 out of 396 Date Added: 8th Aug 14 17:54:34

How do I assign agents to groups

Views: 819 Helpful? 240 out of 413 Date Added: 10th Aug 14 22:03:16

How do I edit a Knowledge Base article

Views: 776 Helpful? 262 out of 404 Date Added: 22nd Dec 14 15:55:37

How do I track an agent’s time spent on tickets?

Views: 676 Helpful? 200 out of 338 Date Added: 12th Mar 15 11:30:21

How do I enable file attachments

Views: 747 Helpful? 225 out of 360 Date Added: 12th Mar 15 11:35:53

How do I edit or delete a ticket

Views: 720 Helpful? 208 out of 353 Date Added: 12th Mar 15 11:52:43

How do I add users?

Views: 305 Helpful? 100 out of 157 Date Added: 26th Jul 16 16:46:27

Forgotten Password, Change Password?

Views: 451 Helpful? 134 out of 207 Date Added: 26th Jul 16 17:45:26

What are Service Level Agreements?

Views: 451 Helpful? 134 out of 199 Date Added: 27th Jul 16 12:06:10

How to I add images to a ticket or knowledge base?

Views: 477 Helpful? 137 out of 200 Date Added: 27th Jul 16 14:33:08

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