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Knowledge Base

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How do I apply a purchased license key

Views: 1117 Helpful? 289 out of 431 Date Added: 9th Aug 16 14:23:23

How do I forward or carbon copy (cc) a ticket to a 3rd party?

Views: 1501 Helpful? 408 out of 641 Date Added: 12th Mar 15 11:46:12

How do I add live chat to a web page

Views: 1848 Helpful? 429 out of 677 Date Added: 12th Mar 15 12:01:41

How do I add agents?

Views: 1643 Helpful? 438 out of 673 Date Added: 6th Aug 14 10:03:21

How do I enable or disable the Knowledge Base?

Views: 1674 Helpful? 435 out of 675 Date Added: 6th Aug 14 10:23:55

How do I automatically assign tickets?

Views: 1358 Helpful? 349 out of 576 Date Added: 6th Aug 14 10:31:25

How do I enter an SMTP Server

Views: 1459 Helpful? 346 out of 574 Date Added: 24th Nov 14 11:18:27

How do I add Knowledge Base articles?

Views: 1334 Helpful? 366 out of 593 Date Added: 6th Aug 14 10:44:59

How do I add Knowledge Base groups

Views: 1160 Helpful? 336 out of 532 Date Added: 6th Aug 14 14:16:36

How do I submit and update tickets by email

Views: 1826 Helpful? 370 out of 580 Date Added: 8th Aug 14 17:54:34

How do I assign agents to groups

Views: 1282 Helpful? 347 out of 578 Date Added: 10th Aug 14 22:03:16

How do I edit a Knowledge Base article

Views: 1179 Helpful? 367 out of 565 Date Added: 22nd Dec 14 15:55:37

How do I track an agent’s time spent on tickets?

Views: 1070 Helpful? 302 out of 491 Date Added: 12th Mar 15 11:30:21

How do I enable file attachments

Views: 1170 Helpful? 334 out of 523 Date Added: 12th Mar 15 11:35:53

How do I edit or delete a ticket

Views: 1112 Helpful? 314 out of 515 Date Added: 12th Mar 15 11:52:43

How do I add users?

Views: 711 Helpful? 211 out of 326 Date Added: 26th Jul 16 16:46:27

Forgotten Password, Change Password?

Views: 936 Helpful? 247 out of 385 Date Added: 26th Jul 16 17:45:26

What are Service Level Agreements?

Views: 988 Helpful? 254 out of 385 Date Added: 27th Jul 16 12:06:10

How to I add images to a ticket or knowledge base?

Views: 1056 Helpful? 283 out of 408 Date Added: 27th Jul 16 14:33:08

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