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Knowledge Base

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How do I apply a purchased license key

Views: 1082 Helpful? 286 out of 425 Date Added: 9th Aug 16 14:23:23

How do I forward or carbon copy (cc) a ticket to a 3rd party?

Views: 1466 Helpful? 403 out of 633 Date Added: 12th Mar 15 11:46:12

How do I add live chat to a web page

Views: 1813 Helpful? 427 out of 673 Date Added: 12th Mar 15 12:01:41

How do I add agents?

Views: 1604 Helpful? 435 out of 667 Date Added: 6th Aug 14 10:03:21

How do I enable or disable the Knowledge Base?

Views: 1640 Helpful? 432 out of 669 Date Added: 6th Aug 14 10:23:55

How do I automatically assign tickets?

Views: 1343 Helpful? 346 out of 571 Date Added: 6th Aug 14 10:31:25

How do I enter an SMTP Server

Views: 1443 Helpful? 343 out of 569 Date Added: 24th Nov 14 11:18:27

How do I add Knowledge Base articles?

Views: 1321 Helpful? 364 out of 590 Date Added: 6th Aug 14 10:44:59

How do I add Knowledge Base groups

Views: 1144 Helpful? 334 out of 527 Date Added: 6th Aug 14 14:16:36

How do I submit and update tickets by email

Views: 1794 Helpful? 366 out of 574 Date Added: 8th Aug 14 17:54:34

How do I assign agents to groups

Views: 1263 Helpful? 343 out of 571 Date Added: 10th Aug 14 22:03:16

How do I edit a Knowledge Base article

Views: 1164 Helpful? 365 out of 561 Date Added: 22nd Dec 14 15:55:37

How do I track an agent’s time spent on tickets?

Views: 1050 Helpful? 297 out of 485 Date Added: 12th Mar 15 11:30:21

How do I enable file attachments

Views: 1151 Helpful? 330 out of 518 Date Added: 12th Mar 15 11:35:53

How do I edit or delete a ticket

Views: 1098 Helpful? 310 out of 511 Date Added: 12th Mar 15 11:52:43

How do I add users?

Views: 691 Helpful? 207 out of 321 Date Added: 26th Jul 16 16:46:27

Forgotten Password, Change Password?

Views: 906 Helpful? 245 out of 381 Date Added: 26th Jul 16 17:45:26

What are Service Level Agreements?

Views: 954 Helpful? 252 out of 381 Date Added: 27th Jul 16 12:06:10

How to I add images to a ticket or knowledge base?

Views: 1013 Helpful? 278 out of 398 Date Added: 27th Jul 16 14:33:08

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