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Knowledge Base

Guides

How do I apply a purchased license key

Views: 487 Helpful? 135 out of 197 Date Added: 9th Aug 16 14:23:23

How do I forward or carbon copy (cc) a ticket to a 3rd party?

Views: 884 Helpful? 246 out of 401 Date Added: 12th Mar 15 11:46:12

How do I add live chat to a web page

Views: 1166 Helpful? 269 out of 440 Date Added: 12th Mar 15 12:01:41

How do I add agents?

Views: 1074 Helpful? 299 out of 465 Date Added: 6th Aug 14 10:03:21

How do I enable or disable the Knowledge Base?

Views: 1079 Helpful? 288 out of 452 Date Added: 6th Aug 14 10:23:55

How do I automatically assign tickets?

Views: 878 Helpful? 235 out of 394 Date Added: 6th Aug 14 10:31:25

How do I enter an SMTP Server

Views: 930 Helpful? 230 out of 395 Date Added: 24th Nov 14 11:18:27

How do I add Knowledge Base articles?

Views: 871 Helpful? 241 out of 396 Date Added: 6th Aug 14 10:44:59

How do I add Knowledge Base groups

Views: 725 Helpful? 225 out of 363 Date Added: 6th Aug 14 14:16:36

How do I submit and update tickets by email

Views: 1103 Helpful? 236 out of 379 Date Added: 8th Aug 14 17:54:34

How do I assign agents to groups

Views: 785 Helpful? 229 out of 395 Date Added: 10th Aug 14 22:03:16

How do I edit a Knowledge Base article

Views: 747 Helpful? 251 out of 386 Date Added: 22nd Dec 14 15:55:37

How do I track an agent’s time spent on tickets?

Views: 650 Helpful? 190 out of 322 Date Added: 12th Mar 15 11:30:21

How do I enable file attachments

Views: 711 Helpful? 215 out of 343 Date Added: 12th Mar 15 11:35:53

How do I edit or delete a ticket

Views: 682 Helpful? 198 out of 335 Date Added: 12th Mar 15 11:52:43

How do I add users?

Views: 267 Helpful? 90 out of 140 Date Added: 26th Jul 16 16:46:27

Forgotten Password, Change Password?

Views: 403 Helpful? 117 out of 182 Date Added: 26th Jul 16 17:45:26

What are Service Level Agreements?

Views: 406 Helpful? 120 out of 176 Date Added: 27th Jul 16 12:06:10

How to I add images to a ticket or knowledge base?

Views: 432 Helpful? 124 out of 180 Date Added: 27th Jul 16 14:33:08

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