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Knowledge Base

Guides

How do I apply a purchased license key

Views: 414 Helpful? 121 out of 172 Date Added: 9th Aug 16 14:23:23

How do I forward or carbon copy (cc) a ticket to a 3rd party?

Views: 828 Helpful? 233 out of 378 Date Added: 12th Mar 15 11:46:12

How do I add live chat to a web page

Views: 1101 Helpful? 254 out of 412 Date Added: 12th Mar 15 12:01:41

How do I add agents?

Views: 1011 Helpful? 283 out of 438 Date Added: 6th Aug 14 10:03:21

How do I enable or disable the Knowledge Base?

Views: 1016 Helpful? 273 out of 425 Date Added: 6th Aug 14 10:23:55

How do I automatically assign tickets?

Views: 828 Helpful? 220 out of 367 Date Added: 6th Aug 14 10:31:25

How do I enter an SMTP Server

Views: 834 Helpful? 216 out of 370 Date Added: 24th Nov 14 11:18:27

How do I add Knowledge Base articles?

Views: 825 Helpful? 226 out of 370 Date Added: 6th Aug 14 10:44:59

How do I add Knowledge Base groups

Views: 681 Helpful? 210 out of 337 Date Added: 6th Aug 14 14:16:36

How do I submit and update tickets by email

Views: 1024 Helpful? 220 out of 351 Date Added: 8th Aug 14 17:54:34

How do I assign agents to groups

Views: 743 Helpful? 216 out of 370 Date Added: 10th Aug 14 22:03:16

How do I edit a Knowledge Base article

Views: 701 Helpful? 237 out of 360 Date Added: 22nd Dec 14 15:55:37

How do I track an agent’s time spent on tickets?

Views: 610 Helpful? 177 out of 298 Date Added: 12th Mar 15 11:30:21

How do I enable file attachments

Views: 666 Helpful? 201 out of 319 Date Added: 12th Mar 15 11:35:53

How do I edit or delete a ticket

Views: 633 Helpful? 183 out of 308 Date Added: 12th Mar 15 11:52:43

How do I add users?

Views: 228 Helpful? 76 out of 115 Date Added: 26th Jul 16 16:46:27

Forgotten Password, Change Password?

Views: 336 Helpful? 102 out of 154 Date Added: 26th Jul 16 17:45:26

What are Service Level Agreements?

Views: 333 Helpful? 104 out of 148 Date Added: 27th Jul 16 12:06:10

How to I add images to a ticket or knowledge base?

Views: 367 Helpful? 108 out of 154 Date Added: 27th Jul 16 14:33:08

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