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Knowledge Base

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How do I apply a purchased license key

Views: 908 Helpful? 267 out of 389 Date Added: 9th Aug 16 14:23:23

How do I forward or carbon copy (cc) a ticket to a 3rd party?

Views: 1303 Helpful? 384 out of 600 Date Added: 12th Mar 15 11:46:12

How do I add live chat to a web page

Views: 1627 Helpful? 405 out of 634 Date Added: 12th Mar 15 12:01:41

How do I add agents?

Views: 1443 Helpful? 419 out of 635 Date Added: 6th Aug 14 10:03:21

How do I enable or disable the Knowledge Base?

Views: 1466 Helpful? 408 out of 629 Date Added: 6th Aug 14 10:23:55

How do I automatically assign tickets?

Views: 1236 Helpful? 331 out of 541 Date Added: 6th Aug 14 10:31:25

How do I enter an SMTP Server

Views: 1321 Helpful? 329 out of 541 Date Added: 24th Nov 14 11:18:27

How do I add Knowledge Base articles?

Views: 1204 Helpful? 346 out of 555 Date Added: 6th Aug 14 10:44:59

How do I add Knowledge Base groups

Views: 1037 Helpful? 321 out of 499 Date Added: 6th Aug 14 14:16:36

How do I submit and update tickets by email

Views: 1616 Helpful? 347 out of 542 Date Added: 8th Aug 14 17:54:34

How do I assign agents to groups

Views: 1136 Helpful? 325 out of 536 Date Added: 10th Aug 14 22:03:16

How do I edit a Knowledge Base article

Views: 1041 Helpful? 349 out of 529 Date Added: 22nd Dec 14 15:55:37

How do I track an agent’s time spent on tickets?

Views: 934 Helpful? 280 out of 454 Date Added: 12th Mar 15 11:30:21

How do I enable file attachments

Views: 1027 Helpful? 310 out of 481 Date Added: 12th Mar 15 11:35:53

How do I edit or delete a ticket

Views: 988 Helpful? 293 out of 479 Date Added: 12th Mar 15 11:52:43

How do I add users?

Views: 578 Helpful? 188 out of 287 Date Added: 26th Jul 16 16:46:27

Forgotten Password, Change Password?

Views: 754 Helpful? 231 out of 353 Date Added: 26th Jul 16 17:45:26

What are Service Level Agreements?

Views: 790 Helpful? 237 out of 352 Date Added: 27th Jul 16 12:06:10

How to I add images to a ticket or knowledge base?

Views: 828 Helpful? 258 out of 362 Date Added: 27th Jul 16 14:33:08

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