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Knowledge Base

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How do I apply a purchased license key

Views: 1044 Helpful? 282 out of 416 Date Added: 9th Aug 16 14:23:23

How do I forward or carbon copy (cc) a ticket to a 3rd party?

Views: 1434 Helpful? 400 out of 627 Date Added: 12th Mar 15 11:46:12

How do I add live chat to a web page

Views: 1770 Helpful? 423 out of 666 Date Added: 12th Mar 15 12:01:41

How do I add agents?

Views: 1573 Helpful? 432 out of 660 Date Added: 6th Aug 14 10:03:21

How do I enable or disable the Knowledge Base?

Views: 1593 Helpful? 424 out of 657 Date Added: 6th Aug 14 10:23:55

How do I automatically assign tickets?

Views: 1319 Helpful? 344 out of 566 Date Added: 6th Aug 14 10:31:25

How do I enter an SMTP Server

Views: 1415 Helpful? 341 out of 563 Date Added: 24th Nov 14 11:18:27

How do I add Knowledge Base articles?

Views: 1293 Helpful? 361 out of 584 Date Added: 6th Aug 14 10:44:59

How do I add Knowledge Base groups

Views: 1120 Helpful? 332 out of 520 Date Added: 6th Aug 14 14:16:36

How do I submit and update tickets by email

Views: 1758 Helpful? 363 out of 567 Date Added: 8th Aug 14 17:54:34

How do I assign agents to groups

Views: 1236 Helpful? 339 out of 562 Date Added: 10th Aug 14 22:03:16

How do I edit a Knowledge Base article

Views: 1134 Helpful? 362 out of 554 Date Added: 22nd Dec 14 15:55:37

How do I track an agent’s time spent on tickets?

Views: 1025 Helpful? 294 out of 479 Date Added: 12th Mar 15 11:30:21

How do I enable file attachments

Views: 1124 Helpful? 327 out of 511 Date Added: 12th Mar 15 11:35:53

How do I edit or delete a ticket

Views: 1073 Helpful? 308 out of 505 Date Added: 12th Mar 15 11:52:43

How do I add users?

Views: 669 Helpful? 205 out of 316 Date Added: 26th Jul 16 16:46:27

Forgotten Password, Change Password?

Views: 872 Helpful? 242 out of 373 Date Added: 26th Jul 16 17:45:26

What are Service Level Agreements?

Views: 924 Helpful? 250 out of 375 Date Added: 27th Jul 16 12:06:10

How to I add images to a ticket or knowledge base?

Views: 973 Helpful? 275 out of 390 Date Added: 27th Jul 16 14:33:08

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