Acorn Aid

Knowledge Base

Guides

How do I apply a purchased license key

Views: 681 Helpful? 184 out of 272 Date Added: 9th Aug 16 14:23:23

How do I forward or carbon copy (cc) a ticket to a 3rd party?

Views: 1049 Helpful? 295 out of 473 Date Added: 12th Mar 15 11:46:12

How do I add live chat to a web page

Views: 1369 Helpful? 314 out of 507 Date Added: 12th Mar 15 12:01:41

How do I add agents?

Views: 1218 Helpful? 343 out of 529 Date Added: 6th Aug 14 10:03:21

How do I enable or disable the Knowledge Base?

Views: 1227 Helpful? 334 out of 520 Date Added: 6th Aug 14 10:23:55

How do I automatically assign tickets?

Views: 1012 Helpful? 267 out of 442 Date Added: 6th Aug 14 10:31:25

How do I enter an SMTP Server

Views: 1072 Helpful? 266 out of 449 Date Added: 24th Nov 14 11:18:27

How do I add Knowledge Base articles?

Views: 985 Helpful? 278 out of 451 Date Added: 6th Aug 14 10:44:59

How do I add Knowledge Base groups

Views: 830 Helpful? 258 out of 413 Date Added: 6th Aug 14 14:16:36

How do I submit and update tickets by email

Views: 1315 Helpful? 276 out of 437 Date Added: 8th Aug 14 17:54:34

How do I assign agents to groups

Views: 912 Helpful? 265 out of 449 Date Added: 10th Aug 14 22:03:16

How do I edit a Knowledge Base article

Views: 848 Helpful? 285 out of 437 Date Added: 22nd Dec 14 15:55:37

How do I track an agent’s time spent on tickets?

Views: 750 Helpful? 221 out of 368 Date Added: 12th Mar 15 11:30:21

How do I enable file attachments

Views: 825 Helpful? 247 out of 392 Date Added: 12th Mar 15 11:35:53

How do I edit or delete a ticket

Views: 797 Helpful? 228 out of 382 Date Added: 12th Mar 15 11:52:43

How do I add users?

Views: 390 Helpful? 125 out of 193 Date Added: 26th Jul 16 16:46:27

Forgotten Password, Change Password?

Views: 552 Helpful? 165 out of 252 Date Added: 26th Jul 16 17:45:26

What are Service Level Agreements?

Views: 565 Helpful? 167 out of 246 Date Added: 27th Jul 16 12:06:10

How to I add images to a ticket or knowledge base?

Views: 593 Helpful? 169 out of 242 Date Added: 27th Jul 16 14:33:08

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