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Knowledge Base

Guides

How do I apply a purchased license key

Views: 624 Helpful? 169 out of 247 Date Added: 9th Aug 16 14:23:23

How do I forward or carbon copy (cc) a ticket to a 3rd party?

Views: 990 Helpful? 280 out of 448 Date Added: 12th Mar 15 11:46:12

How do I add live chat to a web page

Views: 1306 Helpful? 299 out of 480 Date Added: 12th Mar 15 12:01:41

How do I add agents?

Views: 1165 Helpful? 329 out of 504 Date Added: 6th Aug 14 10:03:21

How do I enable or disable the Knowledge Base?

Views: 1173 Helpful? 318 out of 494 Date Added: 6th Aug 14 10:23:55

How do I automatically assign tickets?

Views: 967 Helpful? 257 out of 425 Date Added: 6th Aug 14 10:31:25

How do I enter an SMTP Server

Views: 1031 Helpful? 256 out of 432 Date Added: 24th Nov 14 11:18:27

How do I add Knowledge Base articles?

Views: 942 Helpful? 266 out of 431 Date Added: 6th Aug 14 10:44:59

How do I add Knowledge Base groups

Views: 790 Helpful? 247 out of 395 Date Added: 6th Aug 14 14:16:36

How do I submit and update tickets by email

Views: 1241 Helpful? 261 out of 413 Date Added: 8th Aug 14 17:54:34

How do I assign agents to groups

Views: 867 Helpful? 254 out of 430 Date Added: 10th Aug 14 22:03:16

How do I edit a Knowledge Base article

Views: 808 Helpful? 274 out of 418 Date Added: 22nd Dec 14 15:55:37

How do I track an agent’s time spent on tickets?

Views: 709 Helpful? 211 out of 351 Date Added: 12th Mar 15 11:30:21

How do I enable file attachments

Views: 785 Helpful? 237 out of 375 Date Added: 12th Mar 15 11:35:53

How do I edit or delete a ticket

Views: 759 Helpful? 218 out of 365 Date Added: 12th Mar 15 11:52:43

How do I add users?

Views: 345 Helpful? 113 out of 173 Date Added: 26th Jul 16 16:46:27

Forgotten Password, Change Password?

Views: 495 Helpful? 150 out of 225 Date Added: 26th Jul 16 17:45:26

What are Service Level Agreements?

Views: 514 Helpful? 153 out of 223 Date Added: 27th Jul 16 12:06:10

How to I add images to a ticket or knowledge base?

Views: 535 Helpful? 153 out of 217 Date Added: 27th Jul 16 14:33:08

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