Acorn Aid

Knowledge Base

Guides

How do I apply a purchased license key

Views: 1356 Helpful? 324 out of 482 Date Added: 9th Aug 16 14:23:23

How do I forward or carbon copy (cc) a ticket to a 3rd party?

Views: 1686 Helpful? 435 out of 683 Date Added: 12th Mar 15 11:46:12

How do I add live chat to a web page

Views: 2151 Helpful? 465 out of 737 Date Added: 12th Mar 15 12:01:41

How do I add agents?

Views: 1861 Helpful? 477 out of 734 Date Added: 6th Aug 14 10:03:21

How do I enable or disable the Knowledge Base?

Views: 1896 Helpful? 481 out of 742 Date Added: 6th Aug 14 10:23:55

How do I automatically assign tickets?

Views: 1474 Helpful? 368 out of 606 Date Added: 6th Aug 14 10:31:25

How do I enter an SMTP Server

Views: 1620 Helpful? 366 out of 613 Date Added: 24th Nov 14 11:18:27

How do I add Knowledge Base articles?

Views: 1455 Helpful? 393 out of 630 Date Added: 6th Aug 14 10:44:59

How do I add Knowledge Base groups

Views: 1281 Helpful? 354 out of 568 Date Added: 6th Aug 14 14:16:36

How do I submit and update tickets by email

Views: 2033 Helpful? 392 out of 622 Date Added: 8th Aug 14 17:54:34

How do I assign agents to groups

Views: 1422 Helpful? 369 out of 619 Date Added: 10th Aug 14 22:03:16

How do I edit a Knowledge Base article

Views: 1301 Helpful? 387 out of 600 Date Added: 22nd Dec 14 15:55:37

How do I track an agent’s time spent on tickets?

Views: 1168 Helpful? 323 out of 518 Date Added: 12th Mar 15 11:30:21

How do I enable file attachments

Views: 1281 Helpful? 354 out of 553 Date Added: 12th Mar 15 11:35:53

How do I edit or delete a ticket

Views: 1217 Helpful? 335 out of 544 Date Added: 12th Mar 15 11:52:43

How do I add users?

Views: 816 Helpful? 230 out of 352 Date Added: 26th Jul 16 16:46:27

Forgotten Password, Change Password?

Views: 1106 Helpful? 268 out of 424 Date Added: 26th Jul 16 17:45:26

What are Service Level Agreements?

Views: 1206 Helpful? 284 out of 436 Date Added: 27th Jul 16 12:06:10

How to I add images to a ticket or knowledge base?

Views: 1269 Helpful? 311 out of 459 Date Added: 27th Jul 16 14:33:08