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Knowledge Base

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How do I apply a purchased license key

Views: 972 Helpful? 276 out of 405 Date Added: 9th Aug 16 14:23:23

How do I forward or carbon copy (cc) a ticket to a 3rd party?

Views: 1372 Helpful? 395 out of 616 Date Added: 12th Mar 15 11:46:12

How do I add live chat to a web page

Views: 1698 Helpful? 417 out of 653 Date Added: 12th Mar 15 12:01:41

How do I add agents?

Views: 1503 Helpful? 428 out of 650 Date Added: 6th Aug 14 10:03:21

How do I enable or disable the Knowledge Base?

Views: 1521 Helpful? 418 out of 643 Date Added: 6th Aug 14 10:23:55

How do I automatically assign tickets?

Views: 1268 Helpful? 341 out of 556 Date Added: 6th Aug 14 10:31:25

How do I enter an SMTP Server

Views: 1362 Helpful? 337 out of 553 Date Added: 24th Nov 14 11:18:27

How do I add Knowledge Base articles?

Views: 1245 Helpful? 357 out of 572 Date Added: 6th Aug 14 10:44:59

How do I add Knowledge Base groups

Views: 1072 Helpful? 329 out of 512 Date Added: 6th Aug 14 14:16:36

How do I submit and update tickets by email

Views: 1683 Helpful? 359 out of 557 Date Added: 8th Aug 14 17:54:34

How do I assign agents to groups

Views: 1180 Helpful? 336 out of 553 Date Added: 10th Aug 14 22:03:16

How do I edit a Knowledge Base article

Views: 1078 Helpful? 358 out of 544 Date Added: 22nd Dec 14 15:55:37

How do I track an agent’s time spent on tickets?

Views: 970 Helpful? 290 out of 469 Date Added: 12th Mar 15 11:30:21

How do I enable file attachments

Views: 1072 Helpful? 323 out of 500 Date Added: 12th Mar 15 11:35:53

How do I edit or delete a ticket

Views: 1028 Helpful? 304 out of 495 Date Added: 12th Mar 15 11:52:43

How do I add users?

Views: 616 Helpful? 199 out of 303 Date Added: 26th Jul 16 16:46:27

Forgotten Password, Change Password?

Views: 809 Helpful? 239 out of 365 Date Added: 26th Jul 16 17:45:26

What are Service Level Agreements?

Views: 850 Helpful? 246 out of 365 Date Added: 27th Jul 16 12:06:10

How to I add images to a ticket or knowledge base?

Views: 897 Helpful? 270 out of 379 Date Added: 27th Jul 16 14:33:08

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