Acorn Aid

Knowledge Base

Guides

How do I apply a purchased license key

Views: 1303 Helpful? 313 out of 467 Date Added: 9th Aug 16 14:23:23

How do I forward or carbon copy (cc) a ticket to a 3rd party?

Views: 1644 Helpful? 425 out of 668 Date Added: 12th Mar 15 11:46:12

How do I add live chat to a web page

Views: 2093 Helpful? 453 out of 717 Date Added: 12th Mar 15 12:01:41

How do I add agents?

Views: 1813 Helpful? 466 out of 716 Date Added: 6th Aug 14 10:03:21

How do I enable or disable the Knowledge Base?

Views: 1843 Helpful? 466 out of 721 Date Added: 6th Aug 14 10:23:55

How do I automatically assign tickets?

Views: 1449 Helpful? 361 out of 597 Date Added: 6th Aug 14 10:31:25

How do I enter an SMTP Server

Views: 1575 Helpful? 359 out of 603 Date Added: 24th Nov 14 11:18:27

How do I add Knowledge Base articles?

Views: 1422 Helpful? 381 out of 616 Date Added: 6th Aug 14 10:44:59

How do I add Knowledge Base groups

Views: 1256 Helpful? 347 out of 559 Date Added: 6th Aug 14 14:16:36

How do I submit and update tickets by email

Views: 1983 Helpful? 384 out of 611 Date Added: 8th Aug 14 17:54:34

How do I assign agents to groups

Views: 1392 Helpful? 361 out of 610 Date Added: 10th Aug 14 22:03:16

How do I edit a Knowledge Base article

Views: 1278 Helpful? 379 out of 591 Date Added: 22nd Dec 14 15:55:37

How do I track an agent’s time spent on tickets?

Views: 1146 Helpful? 315 out of 509 Date Added: 12th Mar 15 11:30:21

How do I enable file attachments

Views: 1260 Helpful? 347 out of 544 Date Added: 12th Mar 15 11:35:53

How do I edit or delete a ticket

Views: 1195 Helpful? 328 out of 535 Date Added: 12th Mar 15 11:52:43

How do I add users?

Views: 794 Helpful? 223 out of 343 Date Added: 26th Jul 16 16:46:27

Forgotten Password, Change Password?

Views: 1067 Helpful? 261 out of 412 Date Added: 26th Jul 16 17:45:26

What are Service Level Agreements?

Views: 1158 Helpful? 276 out of 422 Date Added: 27th Jul 16 12:06:10

How to I add images to a ticket or knowledge base?

Views: 1214 Helpful? 302 out of 443 Date Added: 27th Jul 16 14:33:08