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Knowledge Base

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How do I apply a purchased license key

Views: 1166 Helpful? 296 out of 439 Date Added: 9th Aug 16 14:23:23

How do I forward or carbon copy (cc) a ticket to a 3rd party?

Views: 1533 Helpful? 411 out of 645 Date Added: 12th Mar 15 11:46:12

How do I add live chat to a web page

Views: 1901 Helpful? 434 out of 686 Date Added: 12th Mar 15 12:01:41

How do I add agents?

Views: 1692 Helpful? 447 out of 687 Date Added: 6th Aug 14 10:03:21

How do I enable or disable the Knowledge Base?

Views: 1722 Helpful? 444 out of 689 Date Added: 6th Aug 14 10:23:55

How do I automatically assign tickets?

Views: 1384 Helpful? 351 out of 579 Date Added: 6th Aug 14 10:31:25

How do I enter an SMTP Server

Views: 1492 Helpful? 348 out of 582 Date Added: 24th Nov 14 11:18:27

How do I add Knowledge Base articles?

Views: 1360 Helpful? 369 out of 599 Date Added: 6th Aug 14 10:44:59

How do I add Knowledge Base groups

Views: 1185 Helpful? 338 out of 540 Date Added: 6th Aug 14 14:16:36

How do I submit and update tickets by email

Views: 1872 Helpful? 372 out of 589 Date Added: 8th Aug 14 17:54:34

How do I assign agents to groups

Views: 1314 Helpful? 349 out of 586 Date Added: 10th Aug 14 22:03:16

How do I edit a Knowledge Base article

Views: 1204 Helpful? 370 out of 573 Date Added: 22nd Dec 14 15:55:37

How do I track an agent’s time spent on tickets?

Views: 1091 Helpful? 304 out of 494 Date Added: 12th Mar 15 11:30:21

How do I enable file attachments

Views: 1193 Helpful? 336 out of 527 Date Added: 12th Mar 15 11:35:53

How do I edit or delete a ticket

Views: 1131 Helpful? 316 out of 518 Date Added: 12th Mar 15 11:52:43

How do I add users?

Views: 731 Helpful? 214 out of 330 Date Added: 26th Jul 16 16:46:27

Forgotten Password, Change Password?

Views: 965 Helpful? 249 out of 388 Date Added: 26th Jul 16 17:45:26

What are Service Level Agreements?

Views: 1026 Helpful? 260 out of 394 Date Added: 27th Jul 16 12:06:10

How to I add images to a ticket or knowledge base?

Views: 1092 Helpful? 287 out of 416 Date Added: 27th Jul 16 14:33:08

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