Acorn Aid

Knowledge Base

Guides

How do I apply a purchased license key

Views: 1333 Helpful? 317 out of 473 Date Added: 9th Aug 16 14:23:23

How do I forward or carbon copy (cc) a ticket to a 3rd party?

Views: 1667 Helpful? 428 out of 674 Date Added: 12th Mar 15 11:46:12

How do I add live chat to a web page

Views: 2128 Helpful? 458 out of 728 Date Added: 12th Mar 15 12:01:41

How do I add agents?

Views: 1839 Helpful? 470 out of 724 Date Added: 6th Aug 14 10:03:21

How do I enable or disable the Knowledge Base?

Views: 1866 Helpful? 471 out of 729 Date Added: 6th Aug 14 10:23:55

How do I automatically assign tickets?

Views: 1461 Helpful? 363 out of 600 Date Added: 6th Aug 14 10:31:25

How do I enter an SMTP Server

Views: 1593 Helpful? 361 out of 607 Date Added: 24th Nov 14 11:18:27

How do I add Knowledge Base articles?

Views: 1439 Helpful? 387 out of 623 Date Added: 6th Aug 14 10:44:59

How do I add Knowledge Base groups

Views: 1266 Helpful? 349 out of 562 Date Added: 6th Aug 14 14:16:36

How do I submit and update tickets by email

Views: 2002 Helpful? 387 out of 616 Date Added: 8th Aug 14 17:54:34

How do I assign agents to groups

Views: 1402 Helpful? 364 out of 613 Date Added: 10th Aug 14 22:03:16

How do I edit a Knowledge Base article

Views: 1286 Helpful? 382 out of 594 Date Added: 22nd Dec 14 15:55:37

How do I track an agent’s time spent on tickets?

Views: 1153 Helpful? 318 out of 512 Date Added: 12th Mar 15 11:30:21

How do I enable file attachments

Views: 1268 Helpful? 349 out of 547 Date Added: 12th Mar 15 11:35:53

How do I edit or delete a ticket

Views: 1203 Helpful? 330 out of 538 Date Added: 12th Mar 15 11:52:43

How do I add users?

Views: 802 Helpful? 225 out of 346 Date Added: 26th Jul 16 16:46:27

Forgotten Password, Change Password?

Views: 1087 Helpful? 263 out of 417 Date Added: 26th Jul 16 17:45:26

What are Service Level Agreements?

Views: 1183 Helpful? 279 out of 428 Date Added: 27th Jul 16 12:06:10

How to I add images to a ticket or knowledge base?

Views: 1241 Helpful? 306 out of 450 Date Added: 27th Jul 16 14:33:08