Acorn Aid

Knowledge Base

Getting Started Guides

Installing Acorn Aid

Views: 2775 Helpful? 534 out of 784 Date Added: 5th Aug 14 21:22:56

Getting Started Guide

Views: 2036 Helpful? 478 out of 708 Date Added: 6th Aug 14 14:49:45

Configuration Basics

Views: 1988 Helpful? 462 out of 725 Date Added: 6th Aug 14 15:12:23

Setting email notifications and content

Views: 1906 Helpful? 471 out of 704 Date Added: 6th Aug 14 16:49:01

Adding groups for ticket allocation

Views: 1620 Helpful? 449 out of 684 Date Added: 6th Aug 14 15:24:13

Adding priority levels to tickets

Views: 1259 Helpful? 352 out of 556 Date Added: 6th Aug 14 16:09:44

Submitting a ticket

Views: 1365 Helpful? 370 out of 579 Date Added: 7th Aug 14 18:49:47

Updating a ticket as an agent

Views: 1253 Helpful? 346 out of 554 Date Added: 10th Aug 14 17:28:46

Tracking and updating a ticket as an user

Views: 1262 Helpful? 365 out of 573 Date Added: 10th Aug 14 18:41:53

Closing a ticket

Views: 1284 Helpful? 389 out of 595 Date Added: 10th Aug 14 21:29:46

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