Acorn Aid

Knowledge Base

Getting Started Guides

Installing Acorn Aid

Views: 2720 Helpful? 531 out of 778 Date Added: 5th Aug 14 21:22:56

Getting Started Guide

Views: 2004 Helpful? 471 out of 699 Date Added: 6th Aug 14 14:49:45

Configuration Basics

Views: 1948 Helpful? 457 out of 716 Date Added: 6th Aug 14 15:12:23

Setting email notifications and content

Views: 1870 Helpful? 468 out of 697 Date Added: 6th Aug 14 16:49:01

Adding groups for ticket allocation

Views: 1589 Helpful? 445 out of 676 Date Added: 6th Aug 14 15:24:13

Adding priority levels to tickets

Views: 1244 Helpful? 350 out of 554 Date Added: 6th Aug 14 16:09:44

Submitting a ticket

Views: 1341 Helpful? 367 out of 573 Date Added: 7th Aug 14 18:49:47

Updating a ticket as an agent

Views: 1237 Helpful? 344 out of 552 Date Added: 10th Aug 14 17:28:46

Tracking and updating a ticket as an user

Views: 1247 Helpful? 361 out of 567 Date Added: 10th Aug 14 18:41:53

Closing a ticket

Views: 1262 Helpful? 384 out of 589 Date Added: 10th Aug 14 21:29:46

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