Acorn Aid

Knowledge Base

Getting Started Guides

Installing Acorn Aid

Views: 2087 Helpful? 406 out of 590 Date Added: 5th Aug 14 21:22:56

Getting Started Guide

Views: 1473 Helpful? 349 out of 520 Date Added: 6th Aug 14 14:49:45

Configuration Basics

Views: 1419 Helpful? 343 out of 543 Date Added: 6th Aug 14 15:12:23

Setting email notifications and content

Views: 1363 Helpful? 348 out of 524 Date Added: 6th Aug 14 16:49:01

Adding groups for ticket allocation

Views: 1132 Helpful? 330 out of 511 Date Added: 6th Aug 14 15:24:13

Adding priority levels to tickets

Views: 844 Helpful? 258 out of 412 Date Added: 6th Aug 14 16:09:44

Submitting a ticket

Views: 919 Helpful? 269 out of 424 Date Added: 7th Aug 14 18:49:47

Updating a ticket as an agent

Views: 846 Helpful? 250 out of 408 Date Added: 10th Aug 14 17:28:46

Tracking and updating a ticket as an user

Views: 835 Helpful? 254 out of 407 Date Added: 10th Aug 14 18:41:53

Closing a ticket

Views: 872 Helpful? 274 out of 431 Date Added: 10th Aug 14 21:29:46

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