Acorn Aid

Knowledge Base

Getting Started Guides

Installing Acorn Aid

Views: 2999 Helpful? 551 out of 817 Date Added: 5th Aug 14 21:22:56

Getting Started Guide

Views: 2227 Helpful? 499 out of 743 Date Added: 6th Aug 14 14:49:45

Configuration Basics

Views: 2188 Helpful? 484 out of 773 Date Added: 6th Aug 14 15:12:23

Setting email notifications and content

Views: 2102 Helpful? 490 out of 743 Date Added: 6th Aug 14 16:49:01

Adding groups for ticket allocation

Views: 1772 Helpful? 465 out of 720 Date Added: 6th Aug 14 15:24:13

Adding priority levels to tickets

Views: 1357 Helpful? 364 out of 581 Date Added: 6th Aug 14 16:09:44

Submitting a ticket

Views: 1463 Helpful? 385 out of 606 Date Added: 7th Aug 14 18:49:47

Updating a ticket as an agent

Views: 1352 Helpful? 356 out of 580 Date Added: 10th Aug 14 17:28:46

Tracking and updating a ticket as an user

Views: 1351 Helpful? 378 out of 599 Date Added: 10th Aug 14 18:41:53

Closing a ticket

Views: 1375 Helpful? 402 out of 621 Date Added: 10th Aug 14 21:29:46