Acorn Aid

Knowledge Base

Getting Started Guides

Installing Acorn Aid

Views: 2181 Helpful? 425 out of 619 Date Added: 5th Aug 14 21:22:56

Getting Started Guide

Views: 1541 Helpful? 365 out of 546 Date Added: 6th Aug 14 14:49:45

Configuration Basics

Views: 1488 Helpful? 357 out of 566 Date Added: 6th Aug 14 15:12:23

Setting email notifications and content

Views: 1420 Helpful? 362 out of 546 Date Added: 6th Aug 14 16:49:01

Adding groups for ticket allocation

Views: 1190 Helpful? 348 out of 538 Date Added: 6th Aug 14 15:24:13

Adding priority levels to tickets

Views: 890 Helpful? 271 out of 432 Date Added: 6th Aug 14 16:09:44

Submitting a ticket

Views: 968 Helpful? 281 out of 443 Date Added: 7th Aug 14 18:49:47

Updating a ticket as an agent

Views: 900 Helpful? 265 out of 432 Date Added: 10th Aug 14 17:28:46

Tracking and updating a ticket as an user

Views: 880 Helpful? 266 out of 426 Date Added: 10th Aug 14 18:41:53

Closing a ticket

Views: 919 Helpful? 285 out of 451 Date Added: 10th Aug 14 21:29:46

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