Acorn Aid

Knowledge Base

Getting Started Guides

Installing Acorn Aid

Views: 2672 Helpful? 528 out of 771 Date Added: 5th Aug 14 21:22:56

Getting Started Guide

Views: 1971 Helpful? 466 out of 690 Date Added: 6th Aug 14 14:49:45

Configuration Basics

Views: 1908 Helpful? 454 out of 709 Date Added: 6th Aug 14 15:12:23

Setting email notifications and content

Views: 1837 Helpful? 465 out of 690 Date Added: 6th Aug 14 16:49:01

Adding groups for ticket allocation

Views: 1554 Helpful? 442 out of 668 Date Added: 6th Aug 14 15:24:13

Adding priority levels to tickets

Views: 1218 Helpful? 348 out of 549 Date Added: 6th Aug 14 16:09:44

Submitting a ticket

Views: 1312 Helpful? 364 out of 567 Date Added: 7th Aug 14 18:49:47

Updating a ticket as an agent

Views: 1212 Helpful? 342 out of 546 Date Added: 10th Aug 14 17:28:46

Tracking and updating a ticket as an user

Views: 1219 Helpful? 357 out of 560 Date Added: 10th Aug 14 18:41:53

Closing a ticket

Views: 1228 Helpful? 379 out of 581 Date Added: 10th Aug 14 21:29:46

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