Acorn Aid

Knowledge Base

Getting Started Guides

Installing Acorn Aid

Views: 3049 Helpful? 559 out of 826 Date Added: 5th Aug 14 21:22:56

Getting Started Guide

Views: 2260 Helpful? 505 out of 753 Date Added: 6th Aug 14 14:49:45

Configuration Basics

Views: 2227 Helpful? 493 out of 785 Date Added: 6th Aug 14 15:12:23

Setting email notifications and content

Views: 2141 Helpful? 496 out of 751 Date Added: 6th Aug 14 16:49:01

Adding groups for ticket allocation

Views: 1804 Helpful? 471 out of 728 Date Added: 6th Aug 14 15:24:13

Adding priority levels to tickets

Views: 1375 Helpful? 368 out of 590 Date Added: 6th Aug 14 16:09:44

Submitting a ticket

Views: 1485 Helpful? 390 out of 614 Date Added: 7th Aug 14 18:49:47

Updating a ticket as an agent

Views: 1370 Helpful? 360 out of 588 Date Added: 10th Aug 14 17:28:46

Tracking and updating a ticket as an user

Views: 1372 Helpful? 382 out of 607 Date Added: 10th Aug 14 18:41:53

Closing a ticket

Views: 1393 Helpful? 406 out of 629 Date Added: 10th Aug 14 21:29:46