Acorn Aid

Knowledge Base

Getting Started Guides

Installing Acorn Aid

Views: 1959 Helpful? 388 out of 571 Date Added: 5th Aug 14 21:22:56

Getting Started Guide

Views: 1384 Helpful? 330 out of 497 Date Added: 6th Aug 14 14:49:45

Configuration Basics

Views: 1318 Helpful? 325 out of 522 Date Added: 6th Aug 14 15:12:23

Setting email notifications and content

Views: 1273 Helpful? 329 out of 501 Date Added: 6th Aug 14 16:49:01

Adding groups for ticket allocation

Views: 1073 Helpful? 314 out of 493 Date Added: 6th Aug 14 15:24:13

Adding priority levels to tickets

Views: 806 Helpful? 241 out of 392 Date Added: 6th Aug 14 16:09:44

Submitting a ticket

Views: 882 Helpful? 253 out of 406 Date Added: 7th Aug 14 18:49:47

Updating a ticket as an agent

Views: 809 Helpful? 233 out of 388 Date Added: 10th Aug 14 17:28:46

Tracking and updating a ticket as an user

Views: 803 Helpful? 240 out of 392 Date Added: 10th Aug 14 18:41:53

Closing a ticket

Views: 830 Helpful? 256 out of 410 Date Added: 10th Aug 14 21:29:46

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