Acorn Aid

Knowledge Base

Getting Started Guides

Installing Acorn Aid

Views: 3253 Helpful? 591 out of 874 Date Added: 5th Aug 14 21:22:56

Getting Started Guide

Views: 2374 Helpful? 529 out of 787 Date Added: 6th Aug 14 14:49:45

Configuration Basics

Views: 2351 Helpful? 525 out of 830 Date Added: 6th Aug 14 15:12:23

Setting email notifications and content

Views: 2273 Helpful? 524 out of 789 Date Added: 6th Aug 14 16:49:01

Adding groups for ticket allocation

Views: 1909 Helpful? 501 out of 767 Date Added: 6th Aug 14 15:24:13

Adding priority levels to tickets

Views: 1439 Helpful? 391 out of 616 Date Added: 6th Aug 14 16:09:44

Submitting a ticket

Views: 1559 Helpful? 414 out of 642 Date Added: 7th Aug 14 18:49:47

Updating a ticket as an agent

Views: 1441 Helpful? 382 out of 613 Date Added: 10th Aug 14 17:28:46

Tracking and updating a ticket as an user

Views: 1440 Helpful? 405 out of 633 Date Added: 10th Aug 14 18:41:53

Closing a ticket

Views: 1457 Helpful? 429 out of 654 Date Added: 10th Aug 14 21:29:46