Acorn Aid

Knowledge Base

Getting Started Guides

Installing Acorn Aid

Views: 2823 Helpful? 538 out of 792 Date Added: 5th Aug 14 21:22:56

Getting Started Guide

Views: 2080 Helpful? 485 out of 718 Date Added: 6th Aug 14 14:49:45

Configuration Basics

Views: 2037 Helpful? 468 out of 738 Date Added: 6th Aug 14 15:12:23

Setting email notifications and content

Views: 1952 Helpful? 475 out of 715 Date Added: 6th Aug 14 16:49:01

Adding groups for ticket allocation

Views: 1657 Helpful? 453 out of 693 Date Added: 6th Aug 14 15:24:13

Adding priority levels to tickets

Views: 1291 Helpful? 354 out of 562 Date Added: 6th Aug 14 16:09:44

Submitting a ticket

Views: 1391 Helpful? 372 out of 585 Date Added: 7th Aug 14 18:49:47

Updating a ticket as an agent

Views: 1277 Helpful? 347 out of 559 Date Added: 10th Aug 14 17:28:46

Tracking and updating a ticket as an user

Views: 1282 Helpful? 367 out of 579 Date Added: 10th Aug 14 18:41:53

Closing a ticket

Views: 1308 Helpful? 391 out of 601 Date Added: 10th Aug 14 21:29:46

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