Acorn Aid

Knowledge Base

Getting Started Guides

Installing Acorn Aid

Views: 3122 Helpful? 570 out of 842 Date Added: 5th Aug 14 21:22:56

Getting Started Guide

Views: 2293 Helpful? 514 out of 766 Date Added: 6th Aug 14 14:49:45

Configuration Basics

Views: 2266 Helpful? 503 out of 799 Date Added: 6th Aug 14 15:12:23

Setting email notifications and content

Views: 2177 Helpful? 507 out of 764 Date Added: 6th Aug 14 16:49:01

Adding groups for ticket allocation

Views: 1841 Helpful? 482 out of 742 Date Added: 6th Aug 14 15:24:13

Adding priority levels to tickets

Views: 1394 Helpful? 375 out of 598 Date Added: 6th Aug 14 16:09:44

Submitting a ticket

Views: 1509 Helpful? 398 out of 623 Date Added: 7th Aug 14 18:49:47

Updating a ticket as an agent

Views: 1391 Helpful? 366 out of 596 Date Added: 10th Aug 14 17:28:46

Tracking and updating a ticket as an user

Views: 1395 Helpful? 390 out of 616 Date Added: 10th Aug 14 18:41:53

Closing a ticket

Views: 1415 Helpful? 414 out of 638 Date Added: 10th Aug 14 21:29:46