Acorn Aid

Knowledge Base

Getting Started Guides

Installing Acorn Aid

Views: 2589 Helpful? 525 out of 762 Date Added: 5th Aug 14 21:22:56

Getting Started Guide

Views: 1882 Helpful? 460 out of 677 Date Added: 6th Aug 14 14:49:45

Configuration Basics

Views: 1827 Helpful? 449 out of 696 Date Added: 6th Aug 14 15:12:23

Setting email notifications and content

Views: 1767 Helpful? 459 out of 677 Date Added: 6th Aug 14 16:49:01

Adding groups for ticket allocation

Views: 1487 Helpful? 437 out of 658 Date Added: 6th Aug 14 15:24:13

Adding priority levels to tickets

Views: 1163 Helpful? 345 out of 540 Date Added: 6th Aug 14 16:09:44

Submitting a ticket

Views: 1252 Helpful? 361 out of 557 Date Added: 7th Aug 14 18:49:47

Updating a ticket as an agent

Views: 1152 Helpful? 339 out of 537 Date Added: 10th Aug 14 17:28:46

Tracking and updating a ticket as an user

Views: 1158 Helpful? 350 out of 545 Date Added: 10th Aug 14 18:41:53

Closing a ticket

Views: 1173 Helpful? 374 out of 571 Date Added: 10th Aug 14 21:29:46

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