Acorn Aid

Knowledge Base

Getting Started Guides

Installing Acorn Aid

Views: 3158 Helpful? 576 out of 850 Date Added: 5th Aug 14 21:22:56

Getting Started Guide

Views: 2317 Helpful? 518 out of 772 Date Added: 6th Aug 14 14:49:45

Configuration Basics

Views: 2290 Helpful? 508 out of 806 Date Added: 6th Aug 14 15:12:23

Setting email notifications and content

Views: 2206 Helpful? 512 out of 770 Date Added: 6th Aug 14 16:49:01

Adding groups for ticket allocation

Views: 1860 Helpful? 487 out of 748 Date Added: 6th Aug 14 15:24:13

Adding priority levels to tickets

Views: 1413 Helpful? 379 out of 604 Date Added: 6th Aug 14 16:09:44

Submitting a ticket

Views: 1526 Helpful? 401 out of 628 Date Added: 7th Aug 14 18:49:47

Updating a ticket as an agent

Views: 1408 Helpful? 370 out of 601 Date Added: 10th Aug 14 17:28:46

Tracking and updating a ticket as an user

Views: 1408 Helpful? 394 out of 621 Date Added: 10th Aug 14 18:41:53

Closing a ticket

Views: 1426 Helpful? 418 out of 642 Date Added: 10th Aug 14 21:29:46