Acorn Aid

Knowledge Base

Getting Started Guides

Installing Acorn Aid

Views: 2959 Helpful? 547 out of 811 Date Added: 5th Aug 14 21:22:56

Getting Started Guide

Views: 2195 Helpful? 494 out of 736 Date Added: 6th Aug 14 14:49:45

Configuration Basics

Views: 2157 Helpful? 480 out of 767 Date Added: 6th Aug 14 15:12:23

Setting email notifications and content

Views: 2063 Helpful? 483 out of 734 Date Added: 6th Aug 14 16:49:01

Adding groups for ticket allocation

Views: 1744 Helpful? 460 out of 713 Date Added: 6th Aug 14 15:24:13

Adding priority levels to tickets

Views: 1342 Helpful? 361 out of 577 Date Added: 6th Aug 14 16:09:44

Submitting a ticket

Views: 1442 Helpful? 382 out of 601 Date Added: 7th Aug 14 18:49:47

Updating a ticket as an agent

Views: 1337 Helpful? 354 out of 577 Date Added: 10th Aug 14 17:28:46

Tracking and updating a ticket as an user

Views: 1337 Helpful? 376 out of 596 Date Added: 10th Aug 14 18:41:53

Closing a ticket

Views: 1360 Helpful? 400 out of 618 Date Added: 10th Aug 14 21:29:46