Acorn Aid

Next steps to complete your setup

Follow the guides below to quickly setup Acorn Aid to suit your requirements.

Lesson 1 : Configure Acorn Aid

• Setting company name, timezone and language
• Setting groups for ticket allocation
• Setting priorities for tickets
• Setting email notifications and templates

Lesson 2 : Your first ticket

• Submitting your first ticket
• Updating your first ticket as an agent
• Updating your first ticket as a user
• Closing your first ticket

Lesson 3: : Advanced setup

• Add more agents to handle tickets
• Customise the ticket form to gather more information
• Enabling the knowledge base
• Sumbit and update tickets by email