Acorn Aid

Knowledge Base > Getting Started Guides > Adding groups for ticket allocation

Adding groups for ticket allocation

Date Added: 6th Aug 14 15:24:13

Assigning tickets to groups or categories

Groups are used to organise your tickets and allocate agents to manage certain groups.

Add a group

  1. Log into your admin e.g. http://www.yourdomain.com/acornaid/admin/
  2. Click on the Menu icon in the top right hand corner of the screen
  3. Go to SettingsGroups
  4. Enter a group name
  5. Click Submit

Your new group will now be added.

Customers and agents will be able to selected a group for their ticket to be allocated to.

Admins will be able to add agents to the group to manage assigned tickets. Help on assigning agents to groups can be found at Adding agents to groups.


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