Knowledge Base > Getting Started Guides > Adding groups for ticket allocation
Assigning tickets to groups or categories
Groups are used to organise your tickets and allocate agents to manage certain groups.
Add a group
Your new group will now be added.
Customers and agents will be able to selected a group for their ticket to be allocated to.
Admins will be able to add agents to the group to manage assigned tickets. Help on assigning agents to groups can be found at Adding agents to groups.