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Updating a ticket as an agent

Date Added: 10th Aug 14 17:28:46

Update a ticket as an agent

  1. Log into your admin e.g.
  2. Click on the Menu icon in the top right hand corner of the screen
  3. Go to TicketsView
  4. Click on a ticket to open
  5. Click the Thumbs Up icon to accept the ticket if unaccepted
  6. Enter a Reply
  7. Select a Status
  8. Click Submit

Your reply will appear within the ticket. If email notifications are enabled an email notification including the ticket details will be sent to the user.

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