Acorn Aid

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How do I add agents?

Date Added: 6th Aug 14 10:03:21

Adding additional agents

Additional agents can be added to Acorn Aid to manage support requests.

There are three roles for an agent. These are Admin, Supervisor and Agent. The permissions of each role are as follows.

Adding an agent

  1. Log into your admin http://www.yourdomain.com/acornaid/admin/
  2. Click on the Menu icon in the top right hand corner of the screen
  3. Go to Settings > Users
  4. Click Add Agent
  5. Enter the agents details
  6. Select a role (Admin, Supervisor or Agent)
  7. Select email notifications
  8. Select groups the agent is skilled in.
  9. Click Submit

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